Engagement and Leads campaigns are currently not supported.
Request or upvote existing feature requests .
Which ad formats are supported?
The Launch product currently supports Manual upload ads of format Flexible,Single image, Single video, Carousel and Advantage+ catalog Collection ads.
For a full overview, see the .
Are Multi-Language ads supported?
We currently don't support Multi-Language ads.
Where do I find the Product Set ID?
Choose a Product catalog connected to your business.
Then, select a Product Set and copy the ID and enter it into the Launch Sheet.
What does the "You don't have required permission to access this profile" error mean?
This error occurs when the Facebook connection in Kitchn.io was created by a user who does not have the necessary permissions for the relevant Facebook Pages and/or Instagram accounts.
How to Fix:
Verify Business Manager Access
The user who created the Facebook connection should check their permissions in Facebook Business Manager.
Ensure they have the required access to the relevant Pages and Ad Accounts.
Reauthorize the Connection
If the user does not have the correct permissions, someone with the necessary access should disconnect the existing Facebook connection and reconnect using their account.
To do this:
Navigate to the Integration Settings in Kitchn.io.
Disconnect the current Facebook connection.
Reconnect using an account with the correct permissions.
Check with Your Team
If you’re unsure who has the right access, coordinate with your team or your Business Manager admin to update permissions or set up the integration correctly.
Why am I seeing the error: "You do not have the required authorization to access this profile" when creating an ad?
This error occurs when the integration is linked to a user account that does not have the necessary permissions in Ad Manager. If another team member sets up the integration, their permissions determine what you can access.
To resolve this, check with the user who created the integration (or in your own account) and confirm that they have full access to the profile, not just read access. If their permissions are limited, they may need to update their access in Ad Manager or have someone with full permissions recreate the integration.
Why am I seeing the error "please agree to the Meta Business Tools terms” when duplicating an ad set?
This error typically occurs when the required Custom Audience Terms & Conditions have not been accepted by the user who connected Facebook to Kitchn.io.
How to Fix:
A Business Manager Admin Should Accept Custom Audience Terms & Conditions
Verify the Facebook Connection in Kitchn.io
The user who originally connected Facebook to Kitchn.io should confirm they have accepted the required terms.
Reconnect the Facebook Integration
If the issue persists, try disconnecting and reconnecting the Facebook integration within Kitchn.io.
Wait for a Few Days
In some cases, users have reported that simply waiting a couple of days resolves the issue, as Facebook may take time to update permissions.
Why am I getting a 403 error when loading the Google Drive file picker?
A 403 error occurs when the Google Drive integration does not have the necessary permissions to access your files.
There are 2 cases, that can come up.
The session timed out: If you have previously been able to access your files refreshing your browser window should be enough to re-establish access.
Otherwise, see the fix below.
Incomplete permissions:
Grant the Correct Permissions: Ensure that you allow all requested permissions when prompted.
Why does a Facebook Page not show up?
Why does the 'wrong' page show up?
Page and Ad Accounts are separate 'entities' to Facebook, and our system doesn't necessarily see which belong together.
Therefore, when the 'wrong' account shows, this is most likely because you selected a Facebook Page that has not been used with the selected Ad Account
How to Fix:
Verify Business Manager Access
The user who created the Facebook connection should check their permissions in Business Manager.
Ensure they have the required access to the relevant Pages)
Re-authorize the connection
Click on Reconnect
Once redirected to Meta, click "Edit previous settings" and select the relevant page(s).
Why does an Instagram Account not show up?
How to Fix:
Verify Business Manager Access
The user who created the Facebook connection should check their permissions in Business Manager.
Ensure they have the required access to the relevant Instagram Accounts
Re-authorize the Connection
Click on Reconnect
Once redirected to Meta, click "Edit previous settings"
After clicking through Facebook Pages and Business Manager accounts, in the third step you will be asked to select Instagram accounts you want to be able to access within Kitchn.io. You can either select all current and future Instagram accounts or choose the specific ones you want to be able to access - that way you’ll have to reconnect every time you get access to a new IG account.
How can I use Frame.io?
If you're on the Team or Pro plan, you can get access to Frame.io as the Asset Storage provider.
We connect to Frame.io via it's API (v3, also known as "Legacy").
In order to use the integration, you have to create a Token and add it into Kitchn:
2. Click Create a token
3. Add a description (e.g. "Kitchn.io") and select these scopes:
Accounts: read
Teams: read
Projects: read
Assets: read
5. Copy the token
7. Paste the token from step (5)
A Business Manager admin must visit and ensure that the terms are accepted for the relevant ad account.
Navigate to > Facebook, disconnect the existing connection, and reconnect.
Reconnect Google Drive: Navigate to your GoogleDrive and try reconnecting your account.
When a Facebook page can not be selected, it means that the Kitchn.io App doesn't know of this page. This could happen either because the user who connected their Facebook account to Kitchn.io does not have access to the page, or because the user has not shared permissions for this page with the App.
Navigate to the in Kitchn.io.
When an Instagram account can not be selected, it means that the Kitchn.io App doesn't know of this account. This could happen either because the user who connected their Facebook account to Kitchn.io does not have access to the account, or because the user has not shared permissions for this account with the App.
Navigate to the Facebook in Kitchn.io.
1. Navigate to
4. Scroll all the way down and hit Submit.
6. Navigate to the and click Connect
Now you'll be able to select Frame.io in the Launch Sheet setup:
