FAQs

Frequently asked questions about the Launch Ads product.

Which campaign objectives are supported?

  • Awareness (only ads with destination enabled)

  • Traffic

  • Sales (no web and shop destinations supported)

  • App promotion

Engagement and Leads campaigns are currently not supported.

Request or upvote existing feature requests here.

Which ad formats are supported?

The Launch product currently supports Manual upload ads of format Flexible, Single image, Single video, Carousel and Advantage+ catalog Collection ads.

For a full overview, see the reference.

Are Multi-Language ads supported?

We currently don't support Multi-Language ads.

Where do I find the Product Set ID?

Choose a Product catalog connected to your business.

Then, select a Product Set and copy the ID and enter it into the Launch Sheet.

What does the "You don't have required permission to access this profile" error mean?

This error occurs when the Facebook connection in Kitchn.io was created by a user who does not have the necessary permissions for the relevant Facebook Pages and/or Instagram accounts.

How to Fix:

  1. Verify Business Manager Access

    • The user who created the Facebook connection should check their permissions in Facebook Business Manager.

    • Ensure they have the required access to the relevant Pages and Ad Accounts.

  2. Reauthorize the Connection

    • If the user does not have the correct permissions, someone with the necessary access should disconnect the existing Facebook connection and reconnect using their account.

    • To do this:

      • Navigate to the Integration Settings in Kitchn.io.

      • Disconnect the current Facebook connection.

      • Reconnect using an account with the correct permissions.

  3. Check with Your Team

    • If you’re unsure who has the right access, coordinate with your team or your Business Manager admin to update permissions or set up the integration correctly.

Why am I seeing the error: "You do not have the required authorization to access this profile" when creating an ad?

This error occurs when the integration is linked to a user account that does not have the necessary permissions in Ad Manager. If another team member sets up the integration, their permissions determine what you can access.

To resolve this, check with the user who created the integration (or in your own account) and confirm that they have full access to the profile, not just read access. If their permissions are limited, they may need to update their access in Ad Manager or have someone with full permissions recreate the integration.

Why am I seeing the error "please agree to the Meta Business Tools terms” when duplicating an ad set?

This error typically occurs when the required Custom Audience Terms & Conditions have not been accepted by the user who connected Facebook to Kitchn.io.

How to Fix:

  1. A Business Manager Admin Should Accept Custom Audience Terms & Conditions

    • A Business Manager admin must visit this link and ensure that the terms are accepted for the relevant ad account.

  2. Verify the Facebook Connection in Kitchn.io

    • The user who originally connected Facebook to Kitchn.io should confirm they have accepted the required terms.

  3. Reconnect the Facebook Integration

    • If the issue persists, try disconnecting and reconnecting the Facebook integration within Kitchn.io.

    • Navigate to Integrations > Facebook, disconnect the existing connection, and reconnect.

  4. Wait for a Few Days

    • In some cases, users have reported that simply waiting a couple of days resolves the issue, as Facebook may take time to update permissions.

Why am I getting a 403 error when loading the Google Drive file picker?

A 403 error occurs when the Google Drive integration does not have the necessary permissions to access your files.

There are 2 cases, that can come up.

  1. The session timed out: If you have previously been able to access your files refreshing your browser window should be enough to re-establish access.

Otherwise, see the fix below.

  1. Incomplete permissions:

    1. Reconnect Google Drive: Navigate to your GoogleDrive integration and try reconnecting your account.

    2. Grant the Correct Permissions: Ensure that you allow all requested permissions when prompted.

Why does a Facebook Page not show up?

When a Facebook page can not be selected, it means that the Kitchn.io App doesn't know of this page. This could happen either because the user who connected their Facebook account to Kitchn.io does not have access to the page, or because the user has not shared permissions for this page with the Kitchn.io App.

Why does the 'wrong' page show up? Page and Ad Accounts are separate 'entities' to Facebook, and our system doesn't necessarily see which belong together. Therefore, when the 'wrong' account shows, this is most likely because you selected a Facebook Page that has not been used with the selected Ad Account

How to Fix:

  1. Verify Business Manager Access

    • The user who created the Facebook connection should check their permissions in Business Manager.

    • Ensure they have the required access to the relevant Pages)

  2. Re-authorize the connection

    • Navigate to the Integration Settings in Kitchn.io.

    • Click on Reconnect

    • Once redirected to Meta, click "Edit previous settings" and select the relevant page(s).

Why does an Instagram Account not show up?

When an Instagram account can not be selected, it means that the Kitchn.io App doesn't know of this account. This could happen either because the user who connected their Facebook account to Kitchn.io does not have access to the account, or because the user has not shared permissions for this account with the Kitchn.io App.

How to Fix:

  1. Verify Business Manager Access

    • The user who created the Facebook connection should check their permissions in Business Manager.

    • Ensure they have the required access to the relevant Instagram Accounts

  2. Re-authorize the Connection

    • Navigate to the Facebook Integration Settings in Kitchn.io.

    • Click on Reconnect

    • Once redirected to Meta, click "Edit previous settings"

    • After clicking through Facebook Pages and Business Manager accounts, in the third step you will be asked to select Instagram accounts you want to be able to access within Kitchn.io. You can either select all current and future Instagram accounts or choose the specific ones you want to be able to access - that way you’ll have to reconnect every time you get access to a new IG account.

How can I use Frame.io?

If you're on the Team or Pro plan, you can get access to Frame.io as the Asset Storage provider.

We connect to Frame.io via it's API (v3, also known as "Legacy").

In order to use the integration, you have to create a Token and add it into Kitchn:

1. Navigate to https://developer.frame.io/app/tokens

2. Click Create a token

3. Add a description (e.g. "Kitchn.io") and select these scopes:

  • Accounts: read

  • Teams: read

  • Projects: read

  • Assets: read

4. Scroll all the way down and hit Submit.

5. Copy the token

6. Navigate to the Frame.io integration page within Kitchn and click Connect

7. Paste the token from step (5)

Now you'll be able to select Frame.io in the Launch Sheet setup:

Why can't I see or select any folders or assets using the Google Drive Integration?

If you were previously able to upload assets or launch ads via Kitchn.io using Google Drive as your asset source, but suddenly can’t see any folders or select assets, this is most likely due to an issue with the G-Drive integration setup.

🔍 Here’s what you can check:

  1. Visit the integration settings: Go to Kitchn.io GDrive Integration settings

  2. Ensure only one Google account is connected: If you have more than one Google account linked, this may cause conflicts. Please disconnect all additional accounts and make sure only one Google account is connected.

  3. Multiple Google Drive accounts are not supported: Kitchn.io currently does not support multiple Google Drive account integrations. Having more than one can lead to folder/asset visibility issues or unexpected behavior during asset uploads.

✅ Need access to assets from multiple sources? We recommend creating or using a single, centralized Google Drive account. From there, you can share all relevant folders and assets from other accounts into this main one — and use that centralized account to connect to Kitchn.

This setup ensures smooth access to everything you need for launching ads.

Why do I get the error "Unsupported request – method type: POST" when trying to launch a Collection Ad?

If you're seeing the following error message while trying to launch Collection Ads, this is most likely due to missing permissions on the connected Facebook Page.

"Unsupported request – method type: POST"

What does this error mean?

This error comes from Meta’s API. Specifically, it refers to the platform attempting to make a POST request to create an Instant Experience, which is the core format behind Collection Ads. Unlike regular ads, Collection Ads require publishing-level permissions on the Facebook Page because their creative (photo or video) is uploaded directly to the Page, not just the ad account.

How to fix it 💡

To successfully launch Collection Ads, the owner of the Facebook integration connected to Kitchn.io must not only have access to run ads for the Page, but also permissions to publish content to it.

To verify this:

  1. Go to your Business Manager

  2. Navigate to: Business Settings > People > [Connected User] > Pages

  3. Ensure that the necessary permissions are granted for the Page:

    • Content (this is only necessary for Image Collection Ads)

    • Ads

    Make sure the "Content" permissions are added for the relevant page (here: AdBells) and user (here: Simon Kreienbaum)

Once this is updated, feel free to refresh your launch sheet and try again. It should work as expected then!

Why do I get the error “Unsupported get request...” when uploading an ad to Meta?

If you're trying to launch an ad and receive an error like this:

Asset asset_name.gif could not be uploaded to Meta: Unsupported get request. Object with ID '12345678912345' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

This typically points to an issue with the specific asset file — not your setup, permissions, or credentials.

It happens sporadically with certain files. In most cases, it is caused by a temporary asset issue and can be resolved with a quick workaround.

✅ How to fix it

  1. Rename the file or create a copy of it. → e.g. change asset_name_1.gif to asset_name_2.gif

  2. Re-upload the renamed/copied file.

  3. Retry launching the ad

In most cases, this will fix the issue and the asset will be uploaded to Meta successfully.

What if it still doesn’t work?

If renaming or copying and re-uploading the asset doesn’t resolve the issue, please reach out to our Customer Support team with the launch sheet link, failed ad row and the full error message.

We’ll be happy to investigate further and help you get it launched.

Couldn't find what you're looking for? Request a new feature here.

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