FAQs

Frequently asked questions about the Launch Ads product.

Which campaign objectives are supported?

• Awareness (only ads with destination enabled)

• Traffic

• Sales (no web and shop destinations supported)

• App promotion

Engagement and Leads campaigns are currently not supported.

Request or upvote existing feature requests here.

Which ad formats are supported?

The Launch product currently supports Manual upload ads of format Flexible, Single image, Single video, Carousel and Advantage+ catalog Collection ads.

For a full overview, see the reference.

Are Multi-Language ads supported?

We currently don't support Multi-Language ads.

Where do I find the Product Set ID?

Choose a Product catalog connected to your business.

Then, select a Product Set and copy the ID and enter it into the Launch Sheet.

What does the "You don't have required permission to access this profile" error mean?

This error occurs when the Facebook connection in Kitchn.io was created by a user who does not have the necessary permissions for the relevant Facebook Pages and/or Instagram accounts.

How to Fix:

1. Verify Business Manager Access

   • The user who created the Facebook connection should check their permissions in Facebook Business Manager.

   • Ensure they have the required access to the relevant Pages and Ad Accounts.

2. Reauthorize the Connection

   • If the user does not have the correct permissions, someone with the necessary access should disconnect the existing Facebook connection and reconnect using their account.

   • To do this:

     • Navigate to the Integration Settings in Kitchn.io.

     • Disconnect the current Facebook connection.

     • Reconnect using an account with the correct permissions.

3. Check with Your Team

   • If you’re unsure who has the right access, coordinate with your team or your Business Manager admin to update permissions or set up the integration correctly.

Why am I seeing the error: "You do not have the required authorization to access this profile" when creating an ad?

This error occurs when the integration is linked to a user account that does not have the necessary permissions in Ad Manager. If another team member sets up the integration, their permissions determine what you can access.

To resolve this, check with the user who created the integration (or in your own account) and confirm that they have full access to the profile, not just read access. If their permissions are limited, they may need to update their access in Ad Manager or have someone with full permissions recreate the integration.

Why am I seeing the error "please agree to the Meta Business Tools terms” when duplicating an ad set?

This error typically occurs when the required Custom Audience Terms & Conditions have not been accepted by the user who connected Facebook to Kitchn.io.

How to Fix:

1. A Business Manager Admin Should Accept Custom Audience Terms & Conditions

   • A Business Manager admin must visit this link and ensure that the terms are accepted for the relevant ad account.

2. Verify the Facebook Connection in Kitchn.io

   • The user who originally connected Facebook to Kitchn.io should confirm they have accepted the required terms.

3. Reconnect the Facebook Integration

   • If the issue persists, try disconnecting and reconnecting the Facebook integration within Kitchn.io.

   • Navigate to Integrations > Facebook, disconnect the existing connection, and reconnect.

4. Wait for a Few Days

   • In some cases, users have reported that simply waiting a couple of days resolves the issue, as Facebook may take time to update permissions.

Why am I getting a 403 error when loading the Google Drive file picker?

A 403 error occurs when the Google Drive integration does not have the necessary permissions to access your files. If you have previously been able to access your files refreshing your browser window should be enough. Otherwise, see the fix below.

How to Fix:

1. Reconnect Google Drive

   • Navigate to your GoogleDrive integration and try reconnecting your account.

2. Grant the Correct Permissions

   • Ensure that you allow all requested permissions when prompted.

Why does a Facebook Page not show up?

When a Facebook page can not be selected, it means that the Kitchn.io App doesn't know of this page. This could happen either because the user who connected their Facebook account to Kitchn.io does not have access to the page or because

How to Fix:

1. Verify Business Manager Access

   • The user who created the Facebook connection should check their permissions in Business Manager.

   • Ensure they have the required access to the relevant Pageps)

2. Reauthorize the Connection

   • Navigate to the Integration Settings in Kitchn.io.

   • Click on Reconnect

   • Once redirected to Meta, click "Edit previous settings" and select the relevant page(s).

     

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